How do I determine my ring size?
To find your ring size, please visit our Ring Size Finder page for a simple guide.
What materials are your jewelry made from?
Our jewelry is crafted using 18k gold, natural or precious stones, and G color VVS clarity diamonds.
Do you offer custom jewelry options?
Yes, we welcome custom design requests. Get started by contacting us via email or WhatsApp.
How do I care for and clean my jewelry?
Gold jewelry is durable. To clean it at home, use a mix of boiling water and detergent, and gently scrub with a toothbrush to restore its shine.
Can I return or exchange my jewelry?
We offer exchanges within 3 months of purchase. Unfortunately, returns are not possible.
What is the shipping cost and delivery time?
Shipping is free for all items, regardless of your location. Orders typically arrive within 14 days.
Do you offer international shipping?
Yes, we provide international shipping to customers worldwide.
What payment methods do you accept?
We accept payments via debit/credit cards, PayPal, and Apple Pay.
Is my personal information secure?
Your personal information is securely stored and inaccessible to unauthorized parties.
Are your gemstones ethically sourced?
Our gemstones and diamonds are sourced from ethically managed suppliers.
Can I track my order?
All shipments are processed through DHL. Contact us at info@theorchidjewelery.com or on Instagram for order tracking updates.
What if my jewelry arrives damaged or defective?
If your jewelry arrives damaged or defective, please contact our office, and we will address the issue promptly.
Do you offer gift wrapping and personalization options?
We offer free gift wrapping for your special gifts. Feel free to request it.
How do I contact customer support?
For any customer service inquiries, please reach out to us at info@theorchidjewelery.com.
What is your warranty policy?
All our jewelry is covered by a lifetime warranty related to its production.
Can I cancel my order?
Unfortunately, orders cannot be canceled once they are in the processing stage.